Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNew Longview — New Longview
response from property -Thank you so much for the 5 stars! ⭐ We truly appreciate you taking the time to leave us a review and are so happy to have you as part of the New Longview community!
|Recommended: YesApartment Living — Apartment living can be tricky to make “homey” but new long view does just that. Such a peaceful kind environment that brings “community” to apartment life.
Thank you so much for sharing this! We love hearing that New Longview feels like more than just an apartment and that you’ve found a true sense of peace and community here. Creating a place that feels like home is exactly what we strive for, and we’re so glad you’re part of our community! ❤️
|Recommended: YesResident — Nice place to live. Friendly and helpful staff.
|Recommended: NoMaintenance — The maintenance staff is shockingly horrible here. We sent multiple service requests for ac repair that were all ignored. Eventually after the course of several months the ac quit working completely, and it took them 2 full weeks to get it back on. On top of that there is no offer to reimburse any of the costs associated with staying elsewhere during the downtime. I am an hvac service technician and it is obvious the staff has zero clue what they are doing at all… additionally my cabinets have been falling apart for months and all service requests have been countered with “we’re waiting on parts”
Hi,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've experienced and understand how disappointing this has been, especially with the repeated HVAC concerns and the delay in resolving your cabinet repairs.
We understand how disruptive it is to be without air conditioning, and we're sorry that your experience did not meet the level of service we strive to provide. We also recognize your perspective as an HVAC technician and appreciate you sharing your concerns.
We would like the opportunity to make sure everything in your apartment is now functioning properly. If there are any outstanding maintenance issues or if your cabinets or HVAC system still need attention, please let us know, and we'll have our team follow up as quickly as possible.
Again, we sincerely apologize for your experience and appreciate your feedback. We hope to have the opportunity to improve your experience moving forward.
Thank you, Amanda
|Recommended: NoHow to pay shared rent — Payment system doesn't allow, without an extra fee, to pay a partial rent when you share rent with a roommate. I've lived here for 2 years and this is the 3rd payment system, which each time tries to extract extra fees for payment methods. Do you except cash or a hand-written check at the office without an extra fee
Frequently Asked Questions
New Longview has an overall rating of 4 out of 5 stars, based on 5 resident reviews.
What percentage of residents recommend New Longview?
According to the reviews shown, 60.0% of residents recommend New Longview.
How do residents rate the staff at New Longview?
Residents rate the staff at New Longview at 4 out of 5.
How is maintenance rated by residents at New Longview?
Residents rate maintenance at 5 out of 5.
How is parking rated by residents at New Longview?
Residents rate parking at 5 out of 5.